Returns and Refund Policy
All orders are packed professionally. Once a package leaves the I Green Planet Store Ltd facility it becomes the responsibility of the shipping company and the customer. Refused orders are subject to freight charges and a 15% restocking fee. Damages and shortages must be reported to I Green Planet Store Ltd / Medtainer Canada within 48 hours of receipt of goods. We accept returns on defective products / proof required , we pay all shipping costs.
Regular priced products may be returned, unused, within 7 days for a full refund on the price of the product . The customer is responsible for all shipping fees (including return shipping) and duties paid. We do accept exchanges , the buyer is responsible for all shipping costs.
Used items or custom printed items may not be returned.
All returned checks result in a CAD $30.00 Convert charge and a hold on all pending orders.
Note: We do not provide a warranty on items purchased on eBay and Amazon.