We have temporarily shut down all custom orders for print out of the USA due to current circumstances regarding Covid-19

Returns and Refund Policy

All orders are packed professionally. Once a package leaves the I Green Planet Store Ltd facility it becomes the responsibility of the shipping company and the customer. Refused orders are subject to freight charges and a 15% restocking fee. Damages and shortages must be reported to I Green Planet Store Ltd / Medtainer Canada within 48 hours of receipt of goods. We accept returns on defective products / proof required , we pay all shipping costs.

Regular priced products may be returned, unused, within 7 days for a full refund on the price of the product . The customer is responsible for all shipping fees (including return shipping) and duties paid. We do accept exchanges , the buyer is responsible for all shipping costs.

Used items or custom printed items may not be returned.

All returned checks result in a CAD $30.00 Convert charge and a hold on all pending orders.

Note: We do not provide a warranty on items purchased on eBay and Amazon.
The Canadian patent number registered by the Canadian Patent Office, Application #2,853,094 under the title ‘MedTainer”:
Returns and Refund Policy
I Green Planet Store Ltd/ Medtainer Canada
30445 unit 2 progressive way, ABBOTSFORD, BC V2T 6W3
1 877 799 8854 (Toll Free)
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